1. How long does delivery take?
Orders are processed within 1–2 business days after payment confirmation.
For deliveries to France, shipping typically requires 2–3 business days once dispatched.
For other EU destinations, delivery generally takes 4–8 business days, depending on the courier and final destination.
2. What are the shipping costs?
We offer free shipping and free returns on orders over €30.
For orders under €30, a standard shipping fee will be calculated at checkout.
All listed prices include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link and tracking number.
This allows you to monitor your delivery in real time.
4. Which payment methods does Lyeura accept?
Lyeura offers secure payment options, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed through trusted, secure providers.
5. Can I modify or cancel my order?
If you wish to change or cancel your order, please contact us immediately at contact@lyeura.com.
Adjustments are only possible before shipment. Once your order has been dispatched, it cannot be canceled, but you may return the item after delivery.
6. What is your return policy?
We provide a 60-day money-back guarantee.
If you are not completely satisfied, you may return your item within 60 days of delivery for a full refund.
Items must be unused and in their original condition.
For complete details, please refer to our Refund Policy.
7. How do I initiate a return?
To start a return, email us at contact@lyeura.com with your order number and a brief explanation.
We will provide detailed return instructions and the return address.
Refunds are processed within 5–10 business days after receiving the returned item.
8. What if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.
Send clear photos of the issue to contact@lyeura.com.
We will promptly arrange a replacement or issue a full refund.
9. Do you offer exchanges?
We do not process direct exchanges.
If you need a different size or style, simply return the original item for a refund and place a new order.
10. Are Lyeura products covered by warranty?
Yes — all products include a 30-day quality warranty covering manufacturing defects or issues present upon delivery.
Should you encounter any concerns, please contact us for prompt assistance.
11. Do you ship outside France?
Yes, Lyeura ships to most EU countries.
If you are located outside the EU, please contact us at contact@lyeura.com to confirm shipping availability.
12. How can I reach customer support?
Our support team is available 24/7 to assist you.
You can reach us anytime at contact@lyeura.com.